If you've reached out to our team but haven't received a response yet, please review the following:
Double-check our business hours: The Incidenta team operates Monday-Friday 9am-5pm EST. If you've contacted us outside of our business hours, please note that a response will come the following business day when we're back online. If your request is urgent, please indicate in the subject line or message and we'll respond back as quickly as we can, even if it's outside of our regular business hours.
If you emailed, check your spam folder: If you emailed into [email protected], please double-check your spam folder as sometimes our email may be filtered there. If this is the case, please ensure to mark the [email protected] email as not spam, so future emails will filter to your inbox as normal.
If you emailed, double-check the email address: If you emailed in, please double-check that the email address was spelt correctly. Our email is: [email protected]
If you used our online chat, make sure you left your email address: If you used our online chat, please ensure to leave your email address in the chat box. This way, if you exit the window our team's response will still reach you via email.
Our support team is committed to delivering you exceptional and quick service. Delayed responses during our business hours are rare. In the instance we do face a delay, we'll always leave some sort of notice indicating longer wait times so you're kept up to speed.