Skip to main content
All CollectionsUsing the App
When I log into the app, I see a “new device detected” notice - what does that mean?
When I log into the app, I see a “new device detected” notice - what does that mean?

Learn more about device usage.

Support avatar
Written by Support
Updated over a week ago

In order for our system to work, only one device can be active per account at a time. This means that if you are subscribed to Incidenta and log in to your account on your phone (device A), and also log in on a tablet (device B), you will receive this notice.

When you receive this notice, device A will be immediately logged out. This is the time where you’ll receive this notice.

On device B, you can continue using Incidenta as you please. If you decide device A is where you want to use Incidenta again, you can log back in at which point device B will be logged out.

Did this answer your question?