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How to resolve geolocation timeout issues
How to resolve geolocation timeout issues

How to fix geolocation timeout errors on your device.

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Written by Support
Updated over 3 months ago

If you encounter a "Location Request Timed Out" error while using our website, it means your device was unable to provide location data in the expected time. Here are some steps you can take to resolve the issue:

1. Ensure Location Services Are Enabled

Make sure that your device’s location services are turned on. You can typically do this in the Settings app of your device.

  1. On Android: Go to Settings > Location and turn it on.

  2. On iOS: Go to Settings > Privacy & Security > Location Services and turn it on.

  3. For other devices, refer to your device’s manual to check and enable location services.

2. Improve GPS Signal

If your device is using GPS, make sure it has a clear line of sight to the sky, as obstructions (like buildings or being indoors) can impact the signal.

3. Refresh Your Browser

Try refreshing the webpage or restarting your browser. This can help reinitialize the location request.

4. Check Browser Permissions

Ensure that your browser has permission to access your location.

  1. On Android Chrome: Go to Settings > Apps > Chrome > Permissions, and allow location.

  2. On iOS Safari: Go to Settings > Privacy & Security > Location Services > Safari, and allow location access.

  3. Other browsers: Check the browser’s settings for location permissions.

5. Move to a Better Signal Area

If you are in an area with poor reception, move to a place with better signal strength.

If the issue persists, feel free to contact our support team for further assistance.

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